Frequently Asked Questions about Profiles and Account Settings

1. How do I create a Muvr account?

Creating a Muvr account is simple. Download the Muvr app from your app store, open it, and follow the on-screen instructions to sign up. You can also visit our website and create an account there.

2. Can I change my email address associated with my Muvr account?

Yes, you can change your email address. Go to your account settings, find the “Email” section, and follow the prompts to update your email.

3. What if I forget my password?

No worries! On the login screen, select “Forgot Password” and follow the instructions to reset it.

4. How do I update my contact details?

In your account settings, locate the “Contact Information” section. You can update your phone number, email, and other contact details there.

5. Can I link my social media profiles to my Muvr account?

Absolutely! You can connect your social media profiles in the account settings. It makes signing in and sharing your experiences easier.

6. How do I change my profile picture and username?

In the app, go to your profile settings, and you’ll find options to change your profile picture and username.

7. What are privacy settings and how do I adjust them?

Privacy settings allow you to control who can see your profile information. You can adjust these settings in the account settings to ensure your privacy preferences are met.

8. What should I do if I suspect unauthorized activity on my account?

If you notice any suspicious activity, change your password immediately and contact our support team for assistance.

9. How do I deactivate or reactivate my account?

To deactivate your account temporarily, reach out to our support team. To reactivate it, simply log in using your credentials.

10. How can I troubleshoot account access issues?

Refer to our dedicated section on troubleshooting account access issues for step-by-step guidance.

11. What happens if I no longer want to receive communication from Muvr?

You can manage your communication preferences in your account settings. However, please note that some essential notifications will still be sent to ensure a seamless experience.

12. How do I keep my account secure from potential threats?

Make sure to regularly update your password, avoid sharing your account details, and enable two-factor authentication for added security.

13. Can I have multiple Muvr accounts?

Each user should have only one Muvr account. Creating multiple accounts can lead to confusion and may violate our terms of use.

14. I received an email about suspicious activity on my account. What should I do?

Contact our support team immediately. We take security seriously and will assist you in securing your account.

15. How can I provide feedback about the app or account settings?

You can share your feedback directly through the app’s “Feedback” feature or by reaching out to our customer support team. We appreciate your input and strive to continually improve our services based on user suggestions.

16. Can I change my language preferences in my account?

Yes, you can change your language preferences in the app settings to ensure you receive notifications and information in your preferred language.

17. What should I do if I’m having trouble updating my profile picture?

If you’re experiencing issues updating your profile picture, ensure that the image you’re trying to upload meets our size and format requirements. If the problem persists, contact our support team for assistance.

18. How do I link or unlink my account from third-party services?

You can manage third-party service connections in your account settings. This includes linking or unlinking services like Google, Facebook, and more.

19. Can I customize the notifications I receive from Muvr?

Absolutely! In your account settings, you can tailor the types of notifications you receive, ensuring you stay informed about what matters most to you.

20. What do I do if I no longer have access to my registered email address?

If you can no longer access your registered email, contact our support team for guidance on updating your email address.

21. How can I ensure my account information remains confidential?

Muvr takes data protection seriously. Always avoid sharing sensitive information like passwords, and be cautious of phishing attempts. We will never ask for your password via email.

22. Is my payment information stored securely in my account?

Yes, your payment information is stored securely using industry-standard encryption. Muvr follows best practices to protect your financial data.

23. Can I set up multiple profiles within a single Muvr account?

At the moment, we only support one profile per account. Each user should have a separate Muvr account for their personalized experience.

24. How do I view or edit my past orders and delivery details?

You can access your order history and past delivery details within the app. Navigate to your profile settings and find the “Order History” section.

25. What happens if I delete the Muvr app? Will my account be deleted too?

Deleting the app will not delete your Muvr account. If you wish to delete your account, please reach out to our support team for assistance.

26. Can I use the same account on multiple devices?

Yes, you can log in to your Muvr account on multiple devices. This allows you to access your account and manage orders from various devices.

27. How can I update my default payment method?

You can update your default payment method in the app settings under the “Payment” section.

28. Can I merge two Muvr accounts into one?

Currently, we do not offer a feature to merge two Muvr accounts. If you have specific reasons for needing to do so, please contact our support team for further assistance.

29. Can I change my communication preferences for specific types of notifications?

Yes, you have the flexibility to customize your communication preferences for different types of notifications such as order updates, promotions, and news.

30. How do I retrieve a forgotten username or user ID?

If you forget your username or user ID, you can use the “Forgot Username” or “Forgot User ID” option on the login screen to recover it.

31. Can I change the currency displayed in my account?

The currency displayed in your account is based on your location and cannot be manually changed. It will reflect the local currency of your region.

32. How do I access and update my billing information?

You can manage your billing information in the app’s “Payment” section within your account settings.

33. What should I do if I receive suspicious messages or requests related to my Muvr account?

If you receive any suspicious messages or requests, do not engage and report them to our customer support team immediately. Always prioritize your account’s security.