Frequently Asked Questions about Services & Offerings

What types of services does Muvr offer?

Muvr offers a range of services, including residential moves, furniture delivery, commercial orders, junk removal, and donation and recycling services. We’re here to assist you with various moving and delivery needs.

How do I know which service is right for me?

Assess your specific requirements, such as the type of items you’re moving or delivering, whether you need packing assistance, and your timeline. You can also contact our customer support for guidance in choosing the best service for your needs.

Can I schedule multiple services in one order?

Yes, you can! Muvr allows you to book multiple services in a single order, making it convenient to handle different tasks all at once.

What is the pricing structure for your services?

Our pricing varies based on the type of service and other factors. You can find detailed pricing information on our website or app. Keep in mind that additional fees or charges may apply, so review the pricing details carefully.

Are there any additional fees I should be aware of?

Depending on the service and specific circumstances, there may be additional fees, such as fuel charges or mileage. These fees will be clearly outlined during the booking process.

Can I choose a specific date and time for my service?

Absolutely! Muvr offers flexible scheduling, allowing you to choose a date and time that suits your schedule. We offer same-day delivery options and booking up to 90 days in advance.

How do I make changes to my service booking?

You can make changes to your booking through the Muvr app or by contacting our customer support. Keep in mind that changes may be subject to availability and any applicable fees.

What if I have special handling requirements for my items?

If you have items that require special handling, such as fragile or valuable items, please let us know during the booking process. We’ll do our best to accommodate your needs and ensure the safe transport of your items.

Do you provide packing and unpacking services?

Yes, we offer packing and unpacking services as part of our residential move package. Our trained professionals can handle the packing process for you, ensuring your belongings are securely prepared for transport.

Can I track the progress of my service?

Absolutely! Muvr provides real-time tracking and notifications, so you can stay informed about the status of your move or delivery from start to finish.

What if I need to contact customer support during my service?

You can reach out to our customer support team at any time if you have questions or need assistance. We’re here to ensure a smooth and satisfactory experience.

How do I leave feedback or reviews about the service I received?

After your service is completed, you’ll have the opportunity to leave feedback and reviews through the Muvr app. Your input helps us improve our services and serve you better in the future.

Can I book a service for a future date?

Yes, you can book a service for a future date, up to 90 days in advance. This is particularly helpful if you’re planning a move or delivery well ahead of time.

What if I need to cancel or reschedule my service?

You can cancel or reschedule your service through the Muvr app or by contacting customer support. Keep in mind that cancellation and rescheduling policies may apply.

Do you provide insurance for my items during the service?

Yes, we offer basic liability coverage for your items during the service. If you have valuable or high-risk items, you may want to consider additional insurance coverage.

Can I book a service for a commercial or business-related need?

Absolutely! Muvr offers commercial orders tailored to business needs, including office moves, inventory management, and customer deliveries.

What if I have a unique request that isn’t covered by your standard services?

Feel free to contact our customer support with any unique or specific requests you may have. We’ll do our best to accommodate your needs and provide a customized solution.

If you have any further questions or need more information about our services and offerings, don’t hesitate to reach out to our dedicated customer support team. We’re here to provide you with all the details you need to make the right decisions for your moving and delivery needs.

Is there a limit to the number of items I can have delivered or moved?

There is no strict limit, but the capacity may vary based on the type of service and the vehicle used. Our team will work with you to determine the best approach for your items.

Can I request assembly or disassembly of furniture during my move?

Yes, we offer furniture assembly and disassembly services as part of our offerings. Please specify your requirements during the booking process.

Do you offer packing supplies for my move?

While we don’t provide packing supplies, we can recommend where to purchase them. Our team can then use those supplies to efficiently pack your belongings.

Are there any items that you do not transport or handle?

For safety reasons, we may not transport hazardous materials, illegal items, or items prohibited by law. Please review our guidelines or contact us if you’re unsure about specific items.

Can I request a specific Muvr driver or helper for my service?

While we strive to provide the best service with every team member, we cannot guarantee specific driver or helper assignments. All of our team members are trained and qualified to provide excellent service.

Is there a minimum order requirement for your services?

There is no strict minimum order requirement, but some services may have certain minimum time or distance factors. Feel free to inquire about the specifics when booking.

What safety measures do you have in place during the COVID-19 pandemic?

We prioritize the safety of our customers and team members. We follow strict safety protocols, including mask-wearing, sanitization, and contactless interactions, to ensure a safe experience.

Can I track multiple services booked under one account?

Yes, you can track multiple services booked under your account using the Muvr app. Each service will have its own tracking and progress updates.

How do I know if a service is available in my area?

Our service area is expanding, and we continue to add new locations. You can check the availability of services in your area through the Muvr app or our website.

Do you offer expedited or rush delivery services?

We do offer same-day delivery options, and you can also choose specific time slots that work best for you. Keep in mind that availability may vary.

What if my items require specific handling instructions not covered here?

During the booking process, you can add any special handling instructions or notes to ensure our team is aware of your requirements.

Do you offer packing services for fragile items?

Yes, we offer packing services that include careful handling and protection of fragile items. Our team is trained to handle delicate items with care.

Can I book recurring delivery services for my business?

Yes, we offer recurring delivery services for businesses that require frequent deliveries. Contact our customer support to set up a recurring service plan.

Feel free to explore our comprehensive FAQs or reach out to our customer support if you have any more questions or need further clarification about our services and offerings. We’re here to assist you every step of the way!