Navigating a new platform can sometimes be a bit confusing, especially when it comes to understanding specific terms and phrases. To make your experience with Muvr as smooth as possible, here’s a glossary of key terms you may come across while using our platform:
Muvr: Our platform that connects you with skilled drivers and helpers for all your moving, delivery, and transportation needs.
Driver: A Muvr user responsible for driving and operating their vehicle to provide transportation and assistance services.
Helper: A Muvr user who assists drivers and customers with tasks such as loading, unloading, and handling items during transportation.
Order: A service request that you book through the Muvr app for moving, delivery, or transportation.
Service Type: The specific type of service you need, such as “Move”, “Junk Removal” or “Labor”.
Pickup Location: The address from which your items will be picked up by the driver.
Drop-off Location: The address where your items will be delivered by the driver.
Time Slot: The designated 2 hour time frame during which your order will take place.
Booking: The process of reserving a driver and/or helper for your desired service.
Invoice: A detailed statement of charges for the service you’ve booked.
Payment Confirmation: A notification confirming that your payment has been successfully processed.
Rating and Review: A feature that allows you to provide feedback and rate the driver and helper after the completion of a service.
Cancellation Policy: Guidelines and conditions for canceling a booked service.
Refund Policy: The terms and conditions for requesting a refund for a canceled or unsatisfactory service.
Muvr App: The mobile application that allows you to access and book services, track orders, and communicate with drivers and helpers.
Push Notification: Messages sent to your device to provide updates, alerts, or reminders.
Account Settings: The section of the app where you can manage your profile, payment methods, and notification preferences.
Help Center: A resource within the app where you can find answers to frequently asked questions and get assistance.
Support Team: Our dedicated team available to help you with any inquiries or issues you may have.
Promotions and Offers: Special deals, discounts, or promotions available for certain services or periods.
FAQs: Frequently Asked Questions – a section in the app where common queries are addressed.
ETA: Estimated Time of Arrival – the projected time when your driver and/or helper will arrive at the specified location.
App Interface: The user interface and design elements you interact with while using the Muvr app.
Confirmation Code: A unique code that verifies your booking and service details.
Chat Feature: The in-app messaging tool that allows you to communicate directly with drivers and helpers.
Order ID: A unique identification number assigned to each booking for tracking and reference purposes.
Confirmation Email: An email sent to you after successfully booking a service, containing important details about your order.
Muvr Wallet: A digital wallet within the app where you can store funds for quick and easy payments.
Live Tracking: The feature that allows you to track the real-time location of your driver and/or helper on a map.
Muvr Rewards: Loyalty program or points system that rewards you for using Muvr frequently.
Muvr Plus: A premium membership program that offers exclusive benefits and perks to subscribers.
Contactless Payment: A payment method that doesn’t require physical contact, often used for safety and convenience.
Order Details: Specific information about the tasks, items, and services associated with your order.
Muvr Rating: An overall rating based on feedback from customers, indicating the quality of service provided by a driver and/or helper.
Muvr Review: Written feedback and comments about your experience with a driver and/or helper.
Promo Code: A unique code that can be applied to your booking to receive a discount or special offer.
Service Area: The geographical region where Muvr services are available.
Order History: A record of all your past bookings and transactions within the app.
Service Agreement: The terms and conditions that outline the responsibilities of both customers and Muvr service providers.
Vehicle Type: The category of vehicle used for transportation, such as a truck, van, or car.
Accessibility Services: Additional options for customers with specific accessibility needs, such as larger vehicles or extra help.
Late Arrival: A situation where a driver and/or helper arrives after the scheduled time slot.
Profile: Your personal information, preferences, and settings within the Muvr app.
Muvr Blog: A section of the Muvr website or app where you can find informative articles, tips, and updates related to moving and transportation.
Remember, if you ever encounter a term you’re not familiar with, you can refer back to this glossary or reach out to our customer support team for clarification. We’re here to ensure that your experience with Muvr is straightforward and enjoyable.
