Muvr Legal Center
All policies, terms, and legal agreements governing the Muvr platform, organized by audience.
General Platform Policies
Applies to everyone who accesses or uses the Muvr platform — customers, providers, and partners.
Acceptable Use PolicyAccessibility StatementAnti Discrimination PolicyAnti Fraud PolicyCommunity GuidelinesCookie PolicyCopyright and IP PolicyEmergency and Disaster Response PolicyElectronic Communications Consent PolicyLaw Enforcement & Data Requests PolicyPrivacy PolicySecurity Disclosure PolicyService Animal PolicyTerms of UseUser Generated Content TermsZero Tolerance Policy
Customer Policies
For individuals and organizations booking moves, deliveries, or junk removal through Muvr.
Abandoned Property and Left Behind Items PolicyCancellation PolicyClaims Process and Evidence StandardsComplaint and Dispute Intake PolicyDamage Protection and Liability PolicyDelivery Proof and Acceptance PolicyFee and Pricing PolicyFirearms and Weapons PolicyHigh Value and Specialty Item Transport PolicyInfestation and Biohazard PolicyNo Show and Inaccessible Job PolicyOne-Provider Option PolicyOverweight and Large Item PolicyPromotions, Credits, and Gift Card TermsRefund PolicyRestricted and Prohibited Items PolicySafety Requirements for On Site Conditions PolicyTips and Gratuities Policy
Provider Policies
Operating standards, agreements, and conduct policies for movers, haulers, and couriers.
Background Check and Screening PolicyCompliance with Local Moving & Transportation Laws PolicyCourier AddendumDeactivation and Appeals PolicyDrug and Alcohol PolicyHauler AddendumIncident Reporting PolicyInsurance Requirements PolicyLarge Item and Heavy Lifting PolicyMover AddendumPayments, Payouts, Holds, and Deductions PolicyPerformance Standards PolicyProvider Cancellation and Forfeit Fees PolicyProvider Conduct PolicyProvider Identity Verification PolicyProvider Platform AgreementSafe Lifting and Moving PolicySafety Standards and PPE PolicySubcontracting and Crew PolicyVehicle Compliance PolicyWorksite Safety Stop Policy
Service-Specific Policies
Policies that apply to particular service types — Moving, Delivery, and Junk Removal.
Deliveries Service PolicyDelivery Chain of Custody PolicyDelivery Restricted Items PolicyFailed Delivery and Returns PolicyJunk Removal Environmental and Disposal PolicyJunk Removal Prohibited Items PolicyJunk Removal Service PolicyMoves Customer Packing and Box Integrity PolicyMoves Loading Zone and Parking Responsibility PolicyMoves Service PolicyMoves Specialty Items Policy
Business & Partner Terms
Terms for business accounts, API integrations, merchant partnerships, and affiliate programs.