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Troubleshooting Account Access Issues

Encountering problems accessing your Muvr account can be frustrating, but we're here to help you navigate through these challenges. Whether it's a forgotten password or a technical glitch, this guide will assist you in resolving account access issues promptly.

Forgot Your Password:

Password Reset: On the login screen, select the "Forgot Password" option.

Email Verification: You'll receive an email with instructions to reset your password. Click the link provided.

Create New Password: Follow the link to create a new password for your account.

Log In: Return to the app and log in using your new password.

Locked Out of Your Account:

Multiple Failed Attempts: If you've entered the wrong password multiple times, your account might be temporarily locked.

Unlocking Your Account: Wait for the specified duration (usually 15-30 minutes) before attempting to log in again.

Email Verification Issues:

Check Spam/Junk Folders: If you're not receiving verification emails, check your spam or junk folders.

Add Muvr to Safe Senders: Ensure that emails from Muvr are not being blocked by adding our email address to your safe senders list.

Social Media Sign-In Problems:

App Update: Ensure that you have the latest version of the app.

Revoke App Permissions: If you previously granted permission to sign in using social media accounts and are encountering issues, revoke the permissions and try again.

Account Recovery:

Contact Support: If you're unable to resolve the issue on your own, contact our customer support team for assistance.

Verification Process: Be prepared to verify your identity to ensure the security of your account.

Mobile Device Issues:

Update App: Ensure you're using the latest version of the Muvr app.

Clear Cache and Cookies: Clearing cache and cookies might resolve certain app-related issues.

Restart Device: Sometimes, a simple restart can fix technical glitches.

Account Hacked or Compromised:

Change Password: If you suspect your account has been compromised, change your password immediately.

Contact Support: Reach out to our support team to report any unauthorized activity.

Account Suspension or Deactivation:

Check Email: If you've received an email about your account being suspended or deactivated, follow the instructions provided in the email.

Need Further Assistance:

If you're still experiencing account access issues after attempting the troubleshooting steps, don't hesitate to reach out to our dedicated customer support team. We're here to help you regain access to your Muvr account and get back to smoothly managing your moving needs. Your satisfaction is our top priority, and we'll work diligently to resolve any challenges you're facing.