Troubleshooting and Support

Even with the best planning and execution, occasional challenges or unexpected situations may arise during your time as a Muvr driver or helper. Our dedicated support team is here to assist you in resolving any issues you may encounter. Here’s how to troubleshoot common problems and seek support:

In-App Help Center

Accessing Help: Open the Muvr app and navigate to the Help Center. Here, you’ll find a comprehensive library of articles addressing various topics and frequently asked questions.

Search Functionality: Use the search bar to quickly find articles related to your specific issue. Our Help Center is regularly updated to provide the most relevant and current information.

Contacting Support

Web Chat: Initiate a web chat with our support team directly through the app. Simply provide your details and describe the issue you’re facing. A support representative will assist you in real-time.

Phone Support: If your situation requires immediate attention, you can find our support hotline in the Help Center. Feel free to give us a call, and our team will guide you through the resolution process.

Common Issues and Solutions

Order Changes: If you need to modify an order, such as updating the delivery address or rescheduling, our support team can assist you in making the necessary adjustments.

Technical Glitches: In case you encounter technical difficulties with the app or face challenges with the platform’s functionality, reach out to support for troubleshooting guidance.

Item Discrepancies: If there are discrepancies with items to be moved or delivered, our team can help you verify the order details and address any discrepancies with the customer.

Navigation Assistance: If you’re having trouble with directions or navigation to the pickup or delivery location, our support team can provide guidance using map applications.

Urgent Situations

Emergencies: In case of emergencies, accidents, or incidents that require immediate assistance, contact local authorities first. Once the situation is under control, reach out to our support team to report the incident and receive further guidance.

Customer Concerns: If a customer raises a concern or complaint, remain calm and professional. Contact support for guidance on how to address the issue and ensure a satisfactory resolution.

Support Follow-Up

Resolution Confirmation: After seeking support, follow any instructions provided by the support team to resolve the issue. Once the problem is resolved, confirm with the support team that the matter has been successfully addressed.

Feedback: Provide feedback about your support experience to help us continually improve our services and support system.

Preventing Future Issues

Learning Opportunities: Use troubleshooting experiences as learning opportunities. Understand the root cause of the issue and take steps to avoid similar situations in the future.

Continuous Improvement: If you encounter challenges that could be addressed through app improvements or additional training, share your insights with us to contribute to the ongoing enhancement of the Muvr experience.

At Muvr, we are committed to ensuring your success and satisfaction. Our support team is here to assist you every step of the way, helping you overcome challenges and providing you with the resources you need to thrive as a driver or helper. Don’t hesitate to reach out whenever you need assistance – we’re here to support you.