We understand that circumstances change, and you might need to deactivate your Muvr account temporarily or permanently. This section provides information on how to deactivate your account and how to reinstate it if you decide to return.
Deactivating Your Account:
Log In: Open the Muvr app and log in using your credentials.
Access Account Settings: Navigate to your account settings. Look for the “Account” or “Profile” section.
Deactivate Account: Within the account settings, you’ll find an option to “Deactivate Account.” Follow the prompts to confirm your decision.
Provide Feedback (Optional): You’ll have the opportunity to provide feedback on why you’re deactivating your account. Your insights can help us improve our services.
Account Reinstatement:
Contact Support: If you decide you want to reactivate your account, reach out to our customer support team. You can do this through the app or our website.
Verification Process: We’ll guide you through a verification process to ensure the account reinstatement request is legitimate.
Access Restored: Once your account is reinstated, you’ll regain access to all your account features and order history.
Important Considerations:
Data Retention: Even if you deactivate your account, certain data may be retained in accordance with our data retention policy and legal requirements.
Promotions and Credits: Keep in mind that any unused promotions, credits, or gift cards associated with your account may be affected by deactivation.
Account Recovery: Deactivating your account doesn’t delete it permanently. If you choose to reactivate, your account will be fully restored.
Communication: While your account is deactivated, you won’t receive notifications or updates from Muvr.
Account Security:
Password Protection: Keep your account secure by using a strong and unique password.
Two-Factor Authentication (2FA): Enable 2FA for an extra layer of account protection.
Email Verification: Be cautious of phishing emails and only interact with official Muvr communications.
Why Deactivate or Reinstate:
Temporary Break: Deactivate if you’re taking a break from moving services but plan to return.
Life Changes: Deactivate if your moving needs have changed temporarily or permanently.
Privacy Concerns: If you have privacy concerns, deactivating might be a solution.
We’re Here to Assist:
Our customer support team is available to guide you through the account deactivation and reinstatement processes. If you have any questions or need assistance, don’t hesitate to reach out. We’re here to ensure your Muvr experience aligns with your preferences and needs.
