We understand that circumstances may arise that require you to cancel or reschedule your order. While we’re here to provide a seamless and convenient experience, we also want to ensure you’re aware of our cancellation and rescheduling policies. Here’s everything you need to know about canceling or rescheduling your Muvr service:
Canceling an Order
1. Accessing Cancellation Options:
To cancel a scheduled service, open the Muvr app and navigate to the “Orders” tab. Locate the relevant order and select it to access the order details.
2. Initiating Cancellation:
Within the order details, you’ll find an option to “Cancel Order”. Select this option to initiate the cancellation process.
3. Cancellation Fees:
Please note that cancellations made within a certain time frame of the scheduled order may be subject to cancellation fees. The specific fees and time frame will be outlined in the order details.
4. Confirming Cancellation:
Once you request a cancellation, our system will process the request, and you’ll receive a confirmation of the cancellation via the app. Any applicable fees will also be reflected in the confirmation.
Rescheduling an Order
1. Accessing Rescheduling Options:
To reschedule an order, follow the same steps as canceling an order by navigating to the “Orders” tab in the Muvr app.
2. Initiating Rescheduling:
Within the order details, you’ll find an option to “Reschedule Order.” Select this option to initiate the rescheduling process.
3. Available Time Slots:
When rescheduling, you’ll have the opportunity to choose from available time slots that align with your new preferred order time. Our system will display the time slots that best match your request.
4. Rescheduling Fees:
Please note that rescheduling made within a certain time frame of the scheduled order may be subject to rescheduling fees. The specific fees and time frame will be outlined in the order details.
5. Confirming Rescheduling:
After selecting a new time slot, our system will process the rescheduling request. You’ll receive a confirmation of the rescheduled order via the app, along with the updated service details.
Please be aware that cancellations and rescheduling may be subject to certain terms and conditions, including potential fees and availability.
Cancellation and rescheduling policies may vary based on the specific order, location, and other factors. It’s recommended to review the order details for accurate information.
For same-day services, the time frame for cancellations and rescheduling may be shorter to accommodate the logistical considerations of our Muvrs.
We’re committed to providing flexibility and accommodating your needs. Whether you need to cancel or reschedule an order, we’re here to assist you through the process and ensure a smooth experience with Muvr.