Frequently Asked Questions about Driver and Helper Resources

Here are some common questions and answers about the resources and support available to Muvr drivers and helpers:

How do I become a Muvr driver or helper?

To become a Muvr driver or helper, you need to sign up on our platform by providing your relevant details and completing the onboarding process. Once approved, you’ll have access to the Muvr app and all the resources you need to get started.

What is the onboarding process like?

Our onboarding process is designed to familiarize you with the Muvr platform, policies, and best practices. You’ll go through training modules, videos, and assessments to ensure you’re ready to provide exceptional service to our customers.

How do I accept and complete orders?

Once you’re logged into the Muvr app, you’ll receive notifications for available orders. You can choose to accept or decline based on your availability. After accepting an order, follow the provided directions to pick up and deliver items safely and efficiently.

What equipment do I need for the order?

You’ll need a vehicle suitable for moving and delivering items, along with the required equipment and supplies (Moving blankets, stretch wrap, dollies, ratchet strap tie-downs, screwdriver with different bits, and if you are a pickup truck driver you will need a tarp). The specific equipment requirements may vary based on the type of order you’re handling.

How can I communicate with customers during an order?

You can communicate with customers through the messaging feature in the Muvr app. Use this to provide updates on your arrival, ask questions, and ensure a smooth and transparent moving experience.

What safety measures are in place for drivers and helpers?

Your safety is a top priority. We provide guidelines on safe lifting, carrying, and loading techniques. Additionally, follow any local laws and regulations related to driving and handling items.

How can I improve my ratings and reviews?

To improve your ratings and reviews, focus on providing excellent customer service, being punctual, handling items with care, and communicating effectively. Positive feedback from customers can lead to higher earnings and more order opportunities.

What if I encounter an issue during an order?

If you encounter any issues during an order, such as difficulties with directions, items not ready for pickup, or any other challenges, you can use the in-app messaging to communicate with our support team for guidance and assistance.

Can I switch between being a driver and a helper?

No, you can not switch between being a driver and a helper. There are certain requirements for each and it would get confusing and messy if we allowed the switching of the roles. You would have to re enroll or contact the support team to make the switch from the backend.

How can I provide feedback or suggestions to Muvr?

We value your input! You can provide feedback, suggestions, and ideas through our community forums or by reaching out to our support team. Your feedback helps us continuously improve our platform and services.

Can I choose the types of orders I want to accept?

Yes, you have the flexibility to choose the types of orders you want to accept based on your preferences and capabilities. Whether it’s moving, furniture delivery, or other tasks, you can tailor your order selection to your skills.

How do I update my availability on the Muvr app?

You can update your availability directly through the Muvr app. Simply navigate to your profile settings, where you’ll find options to set your working hours and availability for specific days.

What if I need to cancel an order after accepting it?

We understand that unforeseen circumstances may arise. If you need to cancel an order after accepting it, please do so as early as possible through the app. Please also take a look at the cancellation policy as you may incur fees for canceling within certain time frames. Keep in mind that frequent cancellations can impact your ratings and future order opportunities.

How can I access training materials and resources?

You can access training materials, videos, and other resources through the Muvr app in our help section. These resources are designed to equip you with the knowledge and skills you need to excel in your role.

What happens if I encounter a difficult customer?

Customer interactions vary, and occasionally, you might encounter challenging situations. It’s important to remain professional, patient, and respectful. If you need assistance in handling a difficult customer, you can reach out to our support team for guidance.

Can I drive for Muvr part-time?

Absolutely. Many of our drivers and helpers work on a part-time basis, fitting orders into their schedules as needed. The flexibility of our platform allows you to choose the hours and days that work best for you.

Are there any opportunities for bonuses or incentives?

Yes, we offer various bonus and incentive programs based on performance, high ratings, and completion of certain types of orders. Keep an eye out for notifications about these opportunities within the app.

How can I keep track of my earnings?

Your earnings are displayed within the Muvr app after each completed order. You can also access detailed earnings reports and summaries within your driver or helper profile.

What should I do if I encounter technical issues with the app?

If you experience technical issues with the app, such as glitches or difficulty accessing features, you can contact our support team for assistance. They’ll be happy to help troubleshoot and resolve any problems.

Can I bring a friend or family member to assist me on orders?

All orders should be completed by registered Muvr drivers and helpers. Bringing along friends or family members who aren’t part of the platform is not permitted for safety and liability reasons.

How can I improve my skills as a driver or helper?

Continuous improvement is encouraged. You can enhance your skills by participating in our training programs, learning from experienced drivers/helpers, and seeking feedback from customers to identify areas for growth.

What happens if I accidentally damage a customer’s property?

Accidents can happen, but it’s important to take responsibility. If you accidentally damage a customer’s property during an order, please report it to our support team immediately. We’ll work with you and the customer to find a resolution.

How do I handle disputes or disagreements with customers?

Effective communication is key. If you encounter a dispute or disagreement with a customer, remain calm and professional. Try to address the issue amicably and refer to our guidelines on conflict resolution in the Driver and Helper Resources.

Can I request specific types of orders or customers?

While you can’t request specific orders or customers, you have the flexibility to choose the types of orders you accept. Also, customers can request you again as they can add you to their Favorite Muvrs list for future orders. We believe in providing fair opportunities for all drivers and helpers.

As you embark on your journey as a Muvr driver or helper, we’re here to support you every step of the way. Your success and satisfaction are our priorities, and we’re dedicated to providing you with the resources and assistance you need to thrive in your role.