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Frequently Asked Questions about Orders

We're here to provide you with even more insights into the ordering process, ensuring that you have a smooth and hassle-free experience with Muvr. Whether you're a first-time user or a seasoned Muvr customer, we're here to address your inquiries.

Can I cancel my order after it's been placed?

Yes, you can cancel your order if your plans change. Log in to the Muvr app or visit our website, navigate to your order details, and select the "Cancel Order" option. Please note that there may be a cancellation fee depending on the timing of the cancellation.

What happens if my items are too large for the selected vehicle?

If your items are too large for the selected vehicle, you will need to book another vehicle type with the correct size for your items, and there will be additional charges. 

Is it possible to track multiple deliveries at once?

Yes, you can track multiple deliveries simultaneously using the Muvr app. If you have multiple orders scheduled for delivery, you'll receive updates and real-time tracking information for each of them in one convenient location.

Can I request special handling for fragile items?

Absolutely. When placing your order, you can provide specific instructions for special handling of fragile items. Our Muvrs are trained to handle delicate items with care, and your instructions will be communicated to ensure safe delivery.

What if I'm not available to receive the delivery during the scheduled time slot?

We understand that schedules can be unpredictable. Please indicate any special instructions if there is a safe place to drop the items off. If for any reason, the Muvrs attempted pickup and drop-off of your items and had difficulty getting in specific areas or getting a hold of you, you will be charged for the attempted delivery. If you're not available during the scheduled delivery time slot, please contact our customer support team as soon as possible. We'll work with you to reschedule the delivery for a more convenient time.

How do I leave feedback for my Muvr experience?

Your feedback is important to us! After your delivery is complete, you'll have the opportunity to leave a review and rating for your Muvrs. Simply log in to the Muvr app, navigate to your completed orders, and provide your feedback.

Can I tip my Muvrs for their excellent service?

Yes, you can show appreciation to your Muvrs by leaving a tip. When completing your order, you'll have the option to add a tip for your Muvrs as a gesture of gratitude for their hard work and excellent service.

What happens if my order is delayed?

While we strive to ensure timely deliveries, unforeseen circumstances can occasionally cause delays. If your order is delayed, we'll keep you informed and provide updates on the new estimated time of arrival.

Do you offer contactless delivery options?

Yes, we offer contactless delivery options to prioritize your safety and convenience. You can request contactless delivery when placing your order, and our Muvrs will follow the specified instructions for a seamless and secure delivery process.

Can I change the delivery address after placing my order?

Yes, you can change the delivery address for your order, but there may be limitations based on the current delivery status. Contact our customer support team as soon as possible to request a change. Please note that address changes may affect the delivery time frame as well as any potential additional costs.

What if I receive damaged or incorrect items in my delivery?

If you receive damaged or incorrect items in your delivery, please contact our customer support team immediately. We'll work to resolve the issue and ensure that you receive the correct items in a timely manner.

Can I request a specific delivery time within the available time slots?

While you can select your preferred time slot during the checkout process, specific delivery times within the slot are subject to availability. Our Muvrs follow optimized routes to ensure efficient deliveries, and we recommend choosing the time slot that best aligns with your schedule.

How do I provide special instructions for the pickup or drop-off locations?

When placing your order, you'll have the option to provide special instructions for the pickup location or drop-off location. Whether it's specific gate codes, parking instructions, or other details, these instructions will help our Muvrs ensure a smooth and successful delivery.

What if I miss the delivery?

If you miss the delivery, our Muvrs will make multiple attempts to contact you and complete the delivery. In the instance where the Muvr attempts to fulfill the order/request but cannot do so for reasons out of the Helper's or Muvr's control like nobody being home or items not being correct or boxes not packed, etc., you will be charged 50% of the total amount of the order.

Thank you for choosing Muvr for your delivery needs. We hope these new FAQs have provided you with valuable information. If you have further questions, feel free to explore the rest of our Help Center's Orders Collection or contact our dedicated customer support team for assistance. Your satisfaction is our priority, and we're here to ensure your Muvr experience exceeds your expectations.