Frequently Asked Questions (FAQs) about How Muvr Works

What is Muvr?

Muvr is a convenient and reliable on-demand platform that connects you with skilled drivers and helpers to assist you with moving, furniture delivery, junk removal, labor, and other tasks. Our user-friendly app makes it easy to book, track, and manage your services.

How do I create an account on Muvr?

Creating an account on Muvr is simple! Download the Muvr app from your app store, open it, and follow the prompts to sign up using your email address or phone number. Once you’re registered, you can start booking services right away.

How do I schedule an order on Muvr?

Scheduling a service on Muvr is a breeze. After logging into the app, select the tab of the type of service you need (moving, furniture delivery, junk removal, labor, etc.), enter your pickup and drop-off locations, and choose your preferred time slot. You’ll receive a list of favorite drivers and helpers to choose from if you have any favorites, or you will receive the first available Muvrs to accept your order. Once you’ve selected your payment method, confirm your booking and you’re all set!

Can I track my driver/helper in real-time?

Absolutely! Muvr offers real-time tracking, so you can monitor the progress of your driver/helper on a map. This feature helps you stay informed about their location and estimated time of arrival.

What if I need to change my order details after booking?

If you need to make changes to your order details, such as the pickup or drop-off address, you can easily modify your booking through the app. Just navigate to your active orders, select the order you want to change, and follow the prompts to update the information. Please note, you may incur additional fees upon making adjustments to your order.

How can I communicate with my driver/helper?

Communication is key! You can chat directly with your assigned driver/helper through the in-app messaging feature. This allows you to provide specific instructions, share additional details, or ask any questions you may have.

What if I need to cancel or reschedule my service?

Life happens, and we understand that plans can change. If you need to cancel or reschedule your service, you can do so through the app. Just make sure to review our cancellation policy for any applicable fees.

How do I provide feedback or leave a review?

We value your feedback! After your order is complete, you’ll have the opportunity to rate your driver/helper and leave a review. Your input helps us maintain our high-quality standards and improve the overall Muvr experience.

What payment methods are accepted on Muvr?

Muvr accepts a variety of secure payment methods, including major credit and debit cards. Your payment information is encrypted and stored securely for your convenience.

Is my personal information safe with Muvr?

Absolutely. We take your privacy seriously and have robust security measures in place to protect your personal information. You can learn more about our privacy practices in our Privacy Policy section.

What should I do if I have a problem during my order?

If you encounter any issues during your order, don’t worry. Our dedicated customer support team is here to help. Reach out to us through the app’s support feature, and we’ll assist you promptly.

Can I schedule an order in advance?

Yes, you can! Muvr offers the flexibility to schedule orders in advance. You can choose a time slot that works best for you, whether it’s for the same day or up to 90 days in advance.

Is tipping my driver/helper allowed?

Yes, you can show your appreciation to your driver/helper by tipping them within the app. Tips are optional but always appreciated for exceptional service.

What happens if my driver/helper is late?

While we strive to provide timely and reliable service, unforeseen circumstances may cause slight delays. If your driver/helper is running late, you can track their real-time location on the app and receive updates on their estimated time of arrival.

What types of services does Muvr offer?

Muvr offers a range of services, including local and long-distance moving, furniture delivery, junk removal, labor, and more. Whether you’re moving to a new home or need a single piece of furniture transported or removed, Muvr has you covered.

How do I know if a driver/helper is available in my area?

When you enter your pickup and drop-off locations in the app, you’ll be shown a list of available drivers/helpers who can assist you in your area.

Can I request a specific driver or helper?

Yes, you can if they are in your Favorite Muvrs list. You can request to rebook a previous or favorite Muvr and it will ping them for them to accept or request a time they are available. The specific assignment is based on availability, vehicle type and may vary. However, you can review driver/helper profiles to make an informed choice.

What should I do if my items require special handling or care?

If you have items that require special handling, such as fragile or valuable belongings, make sure to communicate this to your driver/helper through the in-app messaging feature. They will take extra care to ensure your items are transported safely.

Are there any items that Muvr doesn’t transport?

For safety and regulatory reasons, there are certain items that Muvr cannot transport. These may include hazardous materials, live animals, and illegal substances. You can find a comprehensive list of prohibited items in our Terms of Service.

How do I apply a promo code or discount to my order?

To apply a promo code or discount, simply enter the code during the booking process. The discount will be applied to your total before you confirm the booking.

What happens if my driver/helper encounters traffic or delays during the order?

While our drivers/helpers do their best to provide timely service, traffic and other unforeseen factors can sometimes cause delays. Your driver/helper will keep you updated on their progress, and you can track their real-time location through the app.

Can I change the destination after my service has started?

Once your order has started, changes to the destination may not be possible. It’s important to provide accurate information during the booking process to avoid any inconvenience.

How do I know if my driver/helper is experienced and reliable?

Muvr carefully vets all drivers and helpers before they join our platform. You can review driver/helper profiles, including ratings and reviews from other customers, to get an idea of their experience and reliability.

Can I book a service for someone else?

Yes, you can book a service for someone else. During the booking process, you can specify the pickup and drop-off locations, as well as any special instructions, on behalf of the recipient.

What should I do if I accidentally leave an item in the vehicle after the order?

If you realize you’ve left an item in the vehicle after the service, we recommend contacting our customer support team as soon as possible. They will assist you in retrieving your item.

How do I view my past orders and receipts?

You can easily access your past orders and receipts by navigating to the “Orders” tab in the app. There, you’ll find a detailed record of your previous Muvr orders and transactions.

What is the Muvr referral program?

The Muvr referral program allows you to earn rewards by referring friends and family to the platform. When they complete their first order using your referral code, both you and your referral can enjoy discounts or other special offers.

How can I provide feedback about my experience with Muvr?

We value your feedback! After each order, you’ll have the opportunity to rate your driver/helper and leave a review. Your input helps us continually improve our services.

Is there a loyalty program for frequent customers?

Yes, Muvr offers a loyalty program that rewards frequent customers with exclusive perks, discounts, and offers. Keep an eye out for special promotions and updates on the app.

We hope these FAQs have provided you with a clear understanding of how Muvr works. If you have any further questions or need assistance, please don’t hesitate to reach out to our friendly customer support team. We’re here to make your experience with Muvr smooth, convenient, and hassle-free.