Navigating the order process with Muvr is designed to be straightforward and hassle-free. To provide you with even more clarity, here are some common questions customers often have during the various stages of their order:
How do I track the status of my order?
Tracking your order is easy. Simply log in to the Muvr app, go to your active orders, and you’ll find real-time updates on the status of your move or delivery.
Can I change the date or time of my scheduled service?
Yes, you can reschedule your service if needed. Head to the “Upcoming Orders” section in the app, select your order, and follow the prompts to choose a new date and time.
What should I do if my movers are running late?
While we strive to provide accurate estimates, unforeseen circumstances can sometimes cause delays. If your movers are running late, you’ll receive notifications in the app with updated ETA information.
How do I communicate with my assigned Muvrs?
You can easily communicate with your assigned Muvrs through the in-app chat feature. Open the chat window in the app’s Help Center, and you can send messages and receive responses directly from your movers.
What if I need to make changes to my order details?
If you need to make changes to your order, such as updating your items, addresses, or special instructions, you can do so by selecting your active order in the app and choosing the “Edit Order” option.
What happens if I need to cancel my order?
If you need to cancel your order, head to the “Upcoming Orders” section, select the order you want to cancel, and follow the prompts to cancel it. Please note that cancellation policies and fees may apply.
How do I leave feedback or rate my Muvrs?
After your order is complete, you’ll receive a notification to provide feedback and rate your Muvrs. You can do this through the app’s feedback and rating system.
What if there’s an issue with my order or items are damaged?
In the rare event of an issue or damage, please reach out to our support team through the app’s Help Center. We’ll work swiftly to address your concerns and find a solution.
How do I get in touch with customer support during my order?
If you need assistance during your order, you can access our in-app chat support by visiting the Help Center. You can also find our contact number on our website for phone support.
What if I need to add more items to my order after it’s been confirmed?
If you need to add more items to your order, edit the order, pay the additional price, and wait for confirmation from your current Muvrs. Please reach out to our support team as soon as possible through the in-app Help Center if any issues arise. They will assist you in making the necessary updates.
Can I request a specific delivery time window?
While we offer convenient time slots for deliveries, we currently do not provide the option to choose a specific time window. Our time slots are designed to accommodate multiple orders efficiently.
How do I prepare for the movers’ arrival on the scheduled day?
To ensure a smooth process, make sure the pathways are clear, and the items you want to move are accessible.
What if my address details are incorrect after I’ve confirmed the order?
It’s important to ensure accurate address details. If you notice an error, edit the order and make the proper adjustment. If any issues arise, please contact our support team as soon as possible to make the necessary corrections.
How do I know if my movers have the necessary equipment for my move?
Our Muvrs are equipped with standard moving tools and materials. If you have specific equipment needs (e.g., extra moving blankets), you can communicate this with your assigned Muvrs in advance.
What if my move is taking longer than anticipated?
While our Muvrs work diligently to complete your move efficiently, unforeseen circumstances can sometimes cause delays. You’ll receive real-time notifications with any updated ETA information.
Can I tip my Muvrs? If so, how can I do that?
Yes, you can tip your Muvrs for their hard work and excellent service. The option to leave a tip will be available in the app after your order is complete.
What should I do if I have a specific question or request during the move?
You can communicate directly with your assigned Muvrs through the in-app chat feature. They are there to assist you and address any questions or requests you may have.
Is it possible to change the destination address after the movers are en route?
In most cases, changing the destination address after the movers are en route may not be feasible due to scheduling and logistics. It’s best to reach out to our support team to discuss any such changes.
What happens if my Muvrs encounter difficulties during my move, such as tight spaces or heavy items?
Our experienced Muvrs are skilled at handling various moving challenges. They will assess the situation and determine the best course of action to safely and efficiently complete your move.
Can I request to be present during the loading and unloading of my items?
While you’re welcome to be present during the loading and unloading process, it’s not required. Our Muvrs are trained professionals who can handle the process independently if you’re unable to be there.
How do I know that my items are being handled with care?
Our Muvrs take pride in providing high-quality service and treating your items with care. You can also leave feedback and ratings after the move to share your experience.
What if I have fragile or valuable items that require special attention?
During the booking process, you can indicate if you have fragile or valuable items. You can also communicate directly with your assigned Muvrs to ensure they are aware of any special handling requirements.
Can I request to reschedule my move on the same day?
Same-day rescheduling may be possible, depending on availability. Please contact our support team as early as possible to discuss rescheduling options.
What if I need to cancel my move after it has been confirmed?
If you need to cancel your move, please refer to our cancellation policy outlined in the terms and conditions. Reach out to our support team for assistance and further guidance.
Can I track my Muvrs in real-time during the move?
Yes, you can track the real-time progress of your Muvrs on the app’s map. You’ll receive updates on their location and ETA to both pickup and drop-off locations.
What if my move is completed earlier or later than the estimated time?
While our Muvrs strive to complete moves within the estimated time, actual durations may vary based on factors like traffic and item complexity. You’ll receive notifications with any updates.
Can I provide feedback to Muvr management about my overall experience?
Absolutely! We value your feedback. After your move is complete, you can leave ratings and reviews that help us improve our services and maintain high standards.
How do I retrieve my invoice or payment receipt for the move?
You can access your invoice and payment receipt in the app under the “My Orders” section. If you need further assistance, our support team can also help provide the necessary documentation.
If you have any other questions or concerns during your move, don’t hesitate to reach out to our support team. Your satisfaction and peace of mind are our top priorities.
