We understand that plans can change, and sometimes you may need to modify or cancel an order you’ve placed with Muvr. Here’s everything you need to know about making changes to your booking:
1. Modifying Your Order:
If you need to make changes to your order, such as updating the pickup or drop-off location, adjusting the service type, or changing the date and time, you can do so through the Muvr app or website. Here’s how:
Open the Muvr app or visit our website and log in to your account.
Navigate to your “Orders” or “Booking History” section.
Find the specific order you want to modify and select the “Modify Order” option.
Follow the prompts to make the necessary changes to your booking details.
Please note that modifications to your order are subject to availability and may result in adjustments to the total cost of the service. Make sure to review the changes and any associated costs before confirming the modifications.
2. Cancelling Your Order:
If you need to cancel your order for any reason, you can easily do so through the Muvr app or website. Follow these steps:
Open the Muvr app or visit our website and log in to your account.
Navigate to your “Orders” or “Booking History” section.
Find the specific order you want to cancel and select the “Cancel Order” option.
Provide the reason for cancellation and confirm the cancellation.
3. Cancellation Policy:
It’s important to be aware of our cancellation policy when making changes or cancelling your order. Depending on the time of cancellation, there may be applicable fees or charges. Our cancellation policy is designed to ensure that both our customers and Muvr are treated fairly and transparently.
4. Refunds and Credits:
If you’ve made a payment for the cancelled order, the refund process will be initiated according to our refund policy. Refunds are typically processed within a specified period and returned to the original payment method. If you’ve used credits or gift cards for the booking, they will be credited back to your account for future use.
5. Contacting Customer Support:
If you encounter any difficulties while modifying or cancelling your order, or if you have questions about our modification and cancellation policies, our customer support team is available to assist you. You can reach out through the app, website, or the contact information provided in your order confirmation.
At Muvr, we strive to make the process of modifying or cancelling an order as straightforward as possible. We understand that circumstances can change, and we’re here to support you in making adjustments to your bookings while providing a seamless and hassle-free experience
