At Muvr, we believe in transparency and simplicity when it comes to payments. Our goal is to ensure that you have a clear understanding of how payments work and what to expect. Here’s a comprehensive guide to help you navigate through the payment process:
1. Understanding Pricing
While going through scheduling your booking, you will see upfront transparent pricing that will include a breakdown of costs, such as service fee, item pricing, vehicle pricing, and any applicable fees/taxes.
2. Payment Methods
Muvr accepts a variety of payment methods to make the payment process as convenient as possible. You can pay using major credit cards, debit cards, or other electronic payment options supported by the Muvr app.
3. Secured Transactions
We take the security of your payment information seriously. All transactions are processed through secure and encrypted channels to protect your sensitive data.
4. Payment Authorization
When you book an order with Muvr, a temporary pre-authorization hold may be placed on your payment method. This is a common practice to ensure that your payment method is valid and has sufficient funds to cover the service. The pre-authorization hold will be released once your payment is successfully processed.
5. Receipts and Confirmations
Once your payment is successfully processed, you will receive a payment confirmation and a receipt for your records. These documents will provide you with the necessary information to track your payment.
6. Payment Disputes
If you believe there is an error in your invoice or payment, please reach out to our customer support team as soon as possible. We are here to assist you and resolve any payment disputes in a timely manner.
7. Cancellation and Refunds
If you need to cancel an order, please refer to our cancellation policy for information on refunds. Refunds, if applicable, will be processed according to our refund policy and the terms and conditions of the specific service.
At Muvr, we are committed to providing you with a seamless and hassle-free payment experience. If you have any further questions or need assistance, our support team is here to help. Your satisfaction is our priority, and we strive to ensure that every aspect of your interaction with Muvr is exceptional.