After you’ve successfully placed an order with Muvr, you will receive an order confirmation and receipt that contains important details about your booking. Here’s what you need to know:
1. Order Confirmation:
Once you’ve completed the booking process, you’ll receive an order confirmation via email and within the Muvr app. This confirmation will include:
Order number: A unique identification number for your booking.
Service type: The specific service you’ve booked, such as furniture delivery or moving assistance.
Pickup and drop-off locations: The addresses you provided for the service.
Date and time: The scheduled date and time for your service.
Muvr team details: Information about the assigned Muvrs, including their names and contact information.
2. Receipt and Payment Details:
Your receipt will outline the total cost of your booking, any applied discounts, and the final amount you paid. It will include:
Subtotal: The base cost of the service.
Additional charges: Any extra services or fees, if applicable.
Discounts or credits: Applied promotional discounts, credits, or gift cards.
Total amount paid: The final amount you paid for the service.
3. Accessing Receipt and Confirmation:
You can easily access your order confirmation and receipt in multiple ways:
Email: Check your email inbox for the confirmation email from Muvr.
App: Open the Muvr app and navigate to your “Orders” or “Booking History” section.
Website: Log in to your Muvr account on our website and find your order details in your account settings.
4. Keeping Records:
It’s a good practice to keep your order confirmation and receipt for your records. This documentation is essential for any inquiries or clarifications you might need regarding your booking.
5. Reviewing Details:
Take a moment to review the details in your order confirmation and receipt. Ensure that the pickup and drop-off addresses, date, and time are accurate. If you notice any discrepancies or need to make changes, please reach out to our customer support team as soon as possible.
6. Contacting Customer Support:
If you have any questions, concerns, or need assistance with your order confirmation or receipt, our customer support team is here to help. You can easily get in touch through the app, website, or contact information provided in your order confirmation.
At Muvr, we understand the importance of having clear and accurate documentation for your bookings. By reviewing your order confirmation and receipt, you can ensure that all the details of your service are correct and enjoy a seamless and stress-free moving or delivery experience.
