Receiving Your Items

Congratulations, your delivery is on its way! As your items make their journey to your doorstep, it’s essential to know what to expect and how to ensure a smooth and successful delivery process.

Preparing for Delivery

Before your items arrive, take a few steps to ensure that you’re ready to receive your delivery:

Clear Pathways: Ensure that the pathway from the delivery vehicle to your doorstep is clear of any obstacles, debris, or hazards.

Access Points: Make sure that entrances and access points to your property are easily accessible and open.

Designated Area: If you have a specific area where you want your items placed, mark it clearly for the Muvrs.

Tracking Your Order

Stay in the loop with the whereabouts of your items using our tracking feature:

Real-Time Updates: Receive real-time updates on the status of your order, including estimated time of arrival (ETA).

Live Location: Track the location of your delivery vehicle as it makes its way to your address.

Signing for Your Delivery

Upon arrival, your Muvrs will greet you and present the delivery for your review. Here’s what to expect:

Inspection: Carefully inspect the items being delivered to ensure they match your order and meet your expectations.

Verification: Provide your digital signature or confirm your identity to verify the successful receipt of your items.

What If You’re Not Available?

If you’re unable to be present at the time of delivery, you have a few options:

Authorized Person: Designate a trusted individual to receive the items on your behalf and provide them with necessary information.

Safe Drop: In certain cases, you can request a safe drop-off location on your property, ensuring that your items are securely left even if you’re not home.

Damaged or Missing Items

While rare, if you notice any damage or missing items during the delivery process, follow these steps:

Documentation: Note any discrepancies on the delivery receipt, and take photos of the items if needed.

Contact Us: Reach out to our customer support team immediately through the Muvr app or website for assistance.

Completing the Order

Once you’ve received your items and ensured that everything is in order, you can mark the order as complete:

Confirmation: Provide confirmation of successful delivery through the Muvr app.

Feedback: Share your experience and provide feedback on the delivery process, helping us continuously improve our services.

Your Satisfaction Matters

At Muvr, we’re committed to delivering a seamless and stress-free experience. From tracking your items to receiving them at your doorstep, our goal is to make every step of the process as smooth as possible. We hope this guide has provided you with valuable insights into receiving your items. For more information and resources, explore the rest of our Help Center’s Orders Collection. Thank you for choosing Muvr, and we look forward to serving you again in the future!