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Troubleshooting Order Issues

Encountering an issue with your Muvr order? Don't worry – we're here to help. In this section, we'll guide you through common order issues and how to troubleshoot them effectively.

Order Delayed or Behind Schedule

If your Muvr is running late or your order is delayed, follow these steps:

Check Notifications: Make sure you haven't missed any notifications or updates from us regarding the delay.

Contact Muvr Support: If the delay is significant or you're concerned about the timing, reach out to our customer support team. They'll provide you with the latest information and assist you accordingly.

Incorrect or Missing Items

If you notice that an item is missing or incorrect, here's what to do:

Check Inventory: Double-check your inventory list to ensure that the missing or incorrect item was included in the original order.

Review Order Details: Verify the order details in the app to confirm that you provided the correct information.

Contact Muvr Support: If there's a discrepancy, contact our support team immediately. They'll investigate the issue and work towards a resolution.

Damaged or Broken Items

In the unfortunate event that an item arrives damaged or broken, follow these steps:

Document the Damage: Take clear photos of the damaged item as well as its packaging. This documentation will be useful for assessment and potential claims.

Contact Muvr Support: Reach out to our support team right away and provide them with the photos. They'll guide you through the next steps and assist with any necessary compensation.

Issues with Muvr Team

If you encounter any problems with the Muvr team during your move, here's what you can do:

Communication: Address any issues or concerns directly with the Muvr team. Miscommunications can often be resolved through open and respectful conversation.

Contact Muvr Support: If the issue persists or if you're unsatisfied with the resolution, contact our support team. They'll step in to mediate and find a suitable solution.

Billing Discrepancies

If you notice a billing discrepancy or an error in your invoice, follow these steps:

Review Invoice: Carefully review your invoice to identify the specific discrepancy or error.

Contact Muvr Support: Reach out to our support team with details about the issue. They'll investigate the matter and rectify any billing discrepancies.

Technical Glitches

Encountering technical issues with the app or the booking process? Try the following:

Restart the App: Close and reopen the Muvr app. This simple step often resolves minor technical glitches.

Check Internet Connection: Ensure you have a stable internet connection, as connectivity issues can lead to technical problems.

Clear Cache: If the issue persists, try clearing the app's cache or updating to the latest version.

Contact Muvr Support: If the problem continues, get in touch with our support team for technical assistance.

Next Steps

By following these troubleshooting steps, you can address common order issues and ensure a smooth and satisfactory Muvr experience. If you encounter any challenges beyond what's covered here, our dedicated support team is always available to assist you.